0161 798 8586 info@claiming4u.co.uk

If you are not entirety happy please give us a call.

At Claiming4u we constantly strive to deliver the best levels of service, however if you feel that we have fallen short please give us a call and give us a chance to put it right.
Claiming4u
40a Bury New Road
Prestwich
Manchester
M25 OLD
Tel: 0161 798 8586
If you prefer you can write to us or email us with the details of your complaint.

What happens next?

We will do our best to resolve your complaint immediately. If we are unable to do this we will write to you within 5 days giving either:
a/ A final response.
b/ An explanation of when we feel we will be able to give you a final response.
We will give you the name and the title of the person handling your complaint and provide details of our full complaints procedure. We aim to resolve all complaints within a maximum of 8 weeks.

If I’m still not happy?

If we can’t resolve your complaint after 8 weeks, or you’re not satisfied with our final response you could be entitled to refer the matter to the Legal Ombudsman. You must do so within 6 months of our final response letter.
These are the details for the Legal Ombudsman:
Legal Ombudsman, PO Box 6804,
Wolverhampton, WV1 9WG
cmc@legalombudsman.org.uk
0333 555 1777
Please do not send original documents to the Legal Ombudsman. They will scan any documents they receive and destroy the originals.

VULNERABLE CLIENT POLICY

A vulnerable consumer is someone who, due to their personal circumstances, is especially susceptible to detriment, particularly when a firm is not acting with appropriate levels of care.

Much consumer protection legislation is underpinned by the notion of the average or typical consumer, and what they might expect, understand or how they might behave. Consumers in vulnerable circumstances, however, may be significantly less able to represent their own interests, and more likely to suffer harm than the average consumer. Therefore RRC will consider the following when dealing with ALL clients to ensure we deliver a HIGH level a customer care and service;

Recognising A Consumer that maybe vulnerable

Examples of risk factors for vulnerability:

  • low literacy, numeracy and financial capability skills
  • physical disability • severe or long-term illness • mental health problems
  • low income and/or debt
  • caring responsibilities (including operating a power of attorney) • being ‘older old’ for example over 80, although this is not absolute (may be associated with cognitive or dexterity impairment, sensory impairments such as hearing or sight, onset of ill-health, not being comfortable with new technology)
  • being young (associated with less experience)
  • change in circumstances (e.g. job loss, bereavement, divorce)
  • lack of English language skills
  • non-standard requirements or credit history (e.g. armed forces personnel returning from abroad, ex-offenders; care-home leavers, recent immigrants)

Treating customers fairly Under the Treating Customers Fairly (TCF) initiative. These include:

  • ensuring that consumers can be confident that they are dealing with firms where the fair treatment of consumers is central to the corporate culture
  • designing products that meet people’s needs • giving clear information,
  • creating no unreasonable barriers to change product, switch provider, submit a claim or make a complaint after sale

Consumer will be offered:

A vulnerable consumer is someone who, due to their personal circumstances, is especially susceptible to detriment, particularly when a firm is not acting with appropriate levels of care.

Much consumer protection legislation is underpinned by the notion of the average or typical consumer, and what they might expect, understand or how they might behave. Consumers in vulnerable circumstances, however, may be significantly less able to represent their own interests, and more likely to suffer harm than the average consumer. Therefore RRC will consider the following when dealing with ALL clients to ensure we deliver a HIGH level a customer care and service;

Recognising A Consumer that maybe vulnerable

Examples of risk factors for vulnerability:

  • low literacy, numeracy and financial capability skills
  • physical disability • severe or long-term illness • mental health problems
  • low income and/or debt
  • caring responsibilities (including operating a power of attorney) • being ‘older old’ for example over 80, although this is not absolute (may be associated with cognitive or dexterity impairment, sensory impairments such as hearing or sight, onset of ill-health, not being comfortable with new technology)
  • being young (associated with less experience)
  • change in circumstances (e.g. job loss, bereavement, divorce)
  • lack of English language skills
  • non-standard requirements or credit history (e.g. armed forces personnel returning from abroad, ex-offenders; care-home leavers, recent immigrants)

Treating customers fairly Under the Treating Customers Fairly (TCF) initiative. These include:

  • ensuring that consumers can be confident that they are dealing with firms where the fair treatment of consumers is central to the corporate culture
  • designing products that meet people’s needs • giving clear information,
  • creating no unreasonable barriers to change product, switch provider, submit a claim or make a complaint after sale